MemoSeekSupport
Quick answers to the most common questions, and how to reach us for everything else.
Help articles
- MemoSeek can’t hear me
If MemoSeek does not hear you, check Microphone and Speech Recognition access in iPhone Settings, and that no other app is using the microphone.
- MemoSeek’s reminder alerts don’t appear
A quick checklist for when a MemoSeek reminder alert does not appear on your iPhone: notification permission, Focus, delivery setting and the saved time.
- AI processing: what it means and how to change it
What the AI processing question means, what works if you choose Not now, which providers are used, and how to change your answer later.
- Photos: adding, finding and deleting
How to add a photo of a ticket, receipt or warranty to MemoSeek, what happens to it, where to find it again, and how to delete it.
Getting started
Create an account with your email address and a password, and confirm it with the 6-digit code we email you. The first time you use voice or photos, the app asks whether you allow AI processing.
Voice
Speak naturally in Arabic or English when the microphone is ready, or type instead. The app needs microphone and speech recognition permission; if voice does not start, check both in iPhone Settings → MemoSeek.
Reminders
Alerts are scheduled on your phone itself. Allow notifications for MemoSeek in iPhone Settings → Notifications. Focus modes and Do Not Disturb can hide or silence alerts, so allow MemoSeek in your Focus settings if you want its reminders to come through. The reminder text can appear on your lock screen, depending on your notification preview settings.
Photos
Add a photo of a ticket, a receipt or a warranty card. MemoSeek removes location data from the photo on your phone before uploading it, and reads the details with AI. PDF files are not supported yet.
Privacy
Read the privacy policy and AI and your data, and manage your data from Privacy choices.
Account
To delete your account: Settings → Privacy & Data → Delete my account. The detail.
AI
AI can misunderstand. If something is wrong, edit it or say it again. To switch AI processing off: Settings → Privacy & Data → AI processing.
Billing
There is nothing to buy in MemoSeek today. AI features come with a free usage allowance shown in the app.
Troubleshooting
- Voice does not start: check the microphone and speech recognition permissions, and that no other app is using the microphone.
- No reminder alert: check notification permission and Focus modes.
- Something else: write to us with your device model, iOS version, app version and roughly when it happened.
Common questions
Does MemoSeek listen all the time?
No. The microphone is only used while the app is open, and the voice session stops when you leave the app. On Home it can start listening by itself once you allow it. iOS shows the microphone indicator whenever it is on.
Does MemoSeek store my voice?
No. MemoSeek does not store raw recordings of your voice. The words you asked it to save are stored as text.
Who processes AI requests?
Google (Gemini API), OpenAI and ElevenLabs, depending on the task. AI and your data lists what each may receive.
Can I delete my data?
Yes. Delete items in the app, or delete your whole account from Settings → Privacy & Data → Delete my account.
Can I use MemoSeek without Contacts?
Yes. Access to your contacts is only asked for when you ask MemoSeek to find a person, and everything else works without it.
What happens to photos I add?
Location data is removed on your phone, the photo is uploaded to private storage, an AI provider reads it to pull out the details, and it is kept while your account exists. The detail is in the privacy policy.
Contact us
Write to [email protected] with your device, the app version and roughly when the problem happened.
No support message from us will ever ask for your password or a verification code, so never send either.